Job Reference:
ACC0324001
Application deadline:
29/05/2024
Job Description
At Scottish Leather Group, we produce the world's lowest carbon leather due to our passion for leading sustainable manufacturing practices, continuous innovation, and outstanding services!
Our People
At Scottish Leather Group, we make it personal. We recognise that the uniqueness of everyone who works for us, contributes to our success and resilience. We believe in equality, diversity, and inclusion and welcome individuals from all backgrounds to consider a rewarding career with us. By joining us you will be embarking on an exciting career, where we will help you achieve your professional goals and encourage you to reach your full potential.
Our Values
Scottish Leather Group desires to establish the highest industry standards for quality, innovation, value, service, and care for the environment whilst upholding our Company values: We Make it Personal, We are Committed to Quality, and We are Naturally Progressive
Our Portfolio
We are the largest leather manufacturer in the United Kingdom and employ over 900 employees globally!
Our specialist leathers are produced for a wide range of industries, including automotive, aviation, bus & coach, rail, furniture, and custom projects. We partner with hundreds of prestigious brands in more than 60 countries. Our customers include the likes of Aston Martin, Jaguar Land Rover, Polestar, Lucid, Emirates Airlines, Boeing, and Philips.
Role Purpose
The role of Account Manager is responsible for maximising business profitability through effective project management of Automotive OEM accounts and associated supply-chain partners, effective day-to-day management of product delivery and maintaining excellent customer relations and maximising revenue generated from key business stakeholders. You will play a key role in supporting the Head of Account Management Automotive to achieve “best in class” account management.
Coupled with adopting a strong customer centric culture, success will require close collaboration with our Sales, Technical, Production and Quality Teams to ensure that we grow and sustain a profitable business and reduce our dependency on any one customer. Your aim is to utilise your planning and communication skills alongside customer partnerships to position our Company to be the most respected automotive leather brand and supplier of choice in the world.
Key Accountabilities
- Adopt a culture that is responsive to internal and external customers to;
- create a winning mentality and sense of accountability
- put the customer first
- continually seek to identify new opportunities
- Continually promote the company brand
- Utilise the CRM system to lay out and successfully implement OEM and supply-chain projects and effectively manage the complexities and diverse nature of their individual requirements
- Use the CRM APQP framework to report project dates and key milestones
- Arrange and manage regular project status meetings incorporating all stakeholders to ensure launch / delivery readiness
- Liaise with OEM and Supply-chain Purchasing, Design, Technical / Engineering and Quality departments to manage projects and day-to-day product delivery
- Build customer confidence and develop strong relationships through effective project management and by ensuring clear and concise customer communications regarding day-to-day product delivery
- Provide regular updates of customer activity to Head of Account Management and Directors. Report changing expectation levels, identify clear business priorities, risks and challenges
- Liaise with the Head of Account Management and Finance department regarding OEM and / or supply-chain trading matters including the management of credit limits, terms and conditions and all payment concerns
- Help advise the Head of Account Management and Commercial department on the strategy for quotations and customer negotiations and, when required, the resolution of commercial matters
- Create and manage strategy for customer visit plans for OEM and supply-chain customers - ensure effective communication of visit results and follow-up activity
- Use OEM, supply-chain and product knowledge and any market intelligence to contribute to business development strategy
- Identify internal, OEM and / or supply-chain opportunities for improvement
- Ensure that you operate in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of yourself and other staff and visitors at all times
- Ensure in-depth product knowledge thus relieving the reliance on the Technical and Production teams
- Frequent travel between manufacturing, customer and supplier sites, including overnight
Experience Desired
- Experience in a similar role – preferably in the Automotive Sector with excellent knowledge of the global OEM landscape
- Degree qualified preferred
- Experience of working to demanding targets
- Thorough automotive OEM and supply-chain management experience
- Understanding of seat manufacture and assembly processes
- Understanding of APQP framework or other project management tools
- Knowledge of PSW / PPAP product approval process
- Knowledge of continuous improvement tools (e.g. Lean Manufacturing)
- Excellent interpersonal and communication skills to build strong business relationships with all internal and external customers
- Well-developed personal computing skills including spreadsheet applications
- Natural commercial acumen
- Able to identify priorities
- Able to work under pressure and effectively as part of a team
Key Competencies Required
Role Model
- Being an exemplary role model and taking the lead in promoting and living our values
- Establishes norms of behaviour for the team and takes appropriate actions if they are broken
Develop Yourself
- Invests in Personal Development
- Is self-aware and authentic
- Is open to feedback
Drives for results
- Delivers against targets in a way which is fast, agile and in line with our company values
Communicating
- Uses effective influencing and persuading strategies
- Clear, concise, consistent and relevant for individual situations. Understands, manages, and clarifies expectations
- Engages with key stakeholders prior to an important presentation/meeting to enlist their support
-
Negotiation Skills
- Qualities that allow two or more parties to reach a compromise.
Customer Service
- Concern for internal and external customers
Entrepreneurial Orientation
- Finding and seizing opportunities
Thinking Ahead
- Anticipating what might happen
Teamwork
- Actively develop and maintain beneficial relationships and contribute towards a common goal
Key Relationships
- Sales
- Commercial
- Finance
- Technical
- Production
- Quality
Benefits
- Scottish Leather Group Pension Plan
- Holiday entitlement package (additional days granted for long service
- Healthcare: Private Medical Insurance
- Employee Assistance Programs (EAP): Work-related support & counselling
- Cycle to work scheme
- Access to a network of fully trained internal coaches & mentors to support career development.
- Additional training and development opportunities including SCQF qualifications, secondments, and external training.
- Access to SLG & Me Benefits & Wellbeing Portal: A range of discounts across various retailers and health & wellbeing support.
- Dedicated network of Mental Health first Aiders.
- Employee voice: opinion surveys to enhance our workplace culture.
- Employee recognition platform.
- Group Life Assurance plan
SCQF
We are now an SCQF inclusive recruiter to support and develop diversity, equality and inclusion in our organisation to create a talent diverse workplace that embraces individuality. For further information visit https://scqf.org.uk/about-the-framework/
If you require further assistance to attend and/or participate in an interview, please contact the HR Recruitment Team – careers@scottishleathergroup.com